Frequently asked questions

Here you’ll find answers to frequently asked questions around the website, bookings, writer submissions, content pitches, and visiting NCW at Dragon Hall.

If you can’t find the answer to your specific query, you can contact us directly by telephone +44(0)1603 877177 or email [email protected] within office hours, 09:00 – 17:00 Monday to Friday.

Website and event booking

How do I reset the password on my account?

You can request a new password via the login page. Click ‘Forgotten your password? Reset here’.

A password reset link and temporary password will be sent to the email address connected to your account. Please click the password reset link in this email within 12 hours, otherwise you will need to reset your password from the login page again.

If you are still experiencing issues with your account, please do not hesitate to get in contact with us.


I’m experiencing problems with booking an event/course on your website. Can you help?

Of course! For queries by email, please contact [email protected] and provide us with further details or a screenshot of the error you are experiencing. We can then forward this on to our box office provider for further investigation.

If we are unable to solve the problem over email, we will ask for your contact details and a suitable time to call so that a member of NCW staff can process payment over the phone.

Queries by telephone can also be taken during office hours (details at the top of this page).


My course/event takes place shortly and I am experiencing problems. The main office is closed. What do I do?

Outside of office hours, please contact the learning team [email protected] for any queries about courses, workshops or mentoring.

For events, please email [email protected] and our out of hours DM will get back to you as soon as possible.


I am studying an online course with NCW but my login doesn’t seem to work. Can you help?

Please double-check that you are using the correct website to try and log in to your course. The NCW courses portal can be reached at and the ‘Sign in’ tab is in the top-right-hand corner. The login window on the main National Centre for Writing website will not grant you access to your course.

If you are still experiencing problems please contact a member of the learning team by email [email protected] or telephone (+44)01603 877177.


What is the Restoration Levy included in the price of my ticket?

National Centre for Writing is based at Dragon Hall, a Grade I-listed medieval trading hall, which requires ongoing maintenance and restoration. At a time of ever-increasing costs, and to ensure we fulfil our duty to this magnificent building, a Restoration Levy is included in the price of tickets for selected events. 

Introducing the Levy ensures that we can continue paying artists, writers, and partners fairly, whilst also sustaining our historic venue. Over time, this small contribution per ticket will significantly bolster our efforts to maintain and improve Dragon Hall, ensuring it remains a vibrant hub of literary, heritage and community activity for years to come.

The Restoration Levy does not apply to free tickets, self-paced online courses, or selected learning activities.

Content pitches and writer submissions

Do you accept content pitches for The Writing Hub?

The Writing Hub features content created by writers, literary translators and creatives with whom NCW has a relationship — for example, through our talent development programmes, residencies or NCW Academy. We do not generally accept cold submissions for articles.

We do accept pitches to appear on The Writing Life podcast. See further details below.


I’d like to appear on The Writing Life podcast. Where can I send my pitch?

We don’t do book promotions or reviews but we love to hear from writers who can share fascinating insights into the world of writing and translation. If you would like to feature on an upcoming episode, please send us your contact details and a short introduction here.

Please note: due to the number of pitches that we receive, we may not be able to get back to you straight away. All writers will be considered but not everyone can be featured.


I’d like to pitch my book for an event/my skills as a creative writing tutor/my work with young people for consideration by NCW. Who do I contact?

If you are a writer or creative practitioner who would like to work with National Centre for Writing on an event, workshop, community activity or other part of our programme, please submit your details here → 

Visiting National Centre for Writing

Is there parking at Dragon Hall?

There is no on-site parking at Dragon Hall.The nearest car parks to the building are:

Rouen Rd, NR1 1QU (two-minute walk)

Rose Lane Car Park, Mountergate, NR1 1PY (five-minute walk)

Riverside Car Park, NR1 1WT (six-minute walk)

Parking is available for Blue Badge holders directly on King St.

Dragon Hall is a short five-minute walk from Norwich train station; cut through Riverside and over Lady Julian Bridge to reach us. We are also a ten-minute walk from Norwich Bus Station.


I’d like to visit Dragon Hall. When can I stop by?

Public access to the building is closed on a day-to-day basis but we do offer bookable, guided tours each fortnight (run by the Dragon Hall volunteers).

For details of our upcoming tours please click here.

If you are interested in viewing the building for a potential wedding, party or corporate hire, please email [email protected].