Online courses terms and conditions
Please note that there are separate terms for Writer’s Toolkit Online courses and Creative Writing Online courses, as defined below.
Creative Writing Online
When booking a tutored Creative Writing Online course you agree to the following terms and conditions:
Cancellations & refunds
You may cancel your booking and have all fees paid returned to you for the first 14 days after payment (except where the course begins within this period, in which case we do not offer refunds).
Following this initial 14-day period, cancellations of bookings will not be accepted unless we are able to fill your place from a waiting list.
Please note that if you leave the course after it has begun or if you fail to attend all or any part of the course, no refund will be made and we will retain 100% of your fee.
You should not consider your booking as definite until you receive an automated notification that your payment has been processed.
At our discretion, you may be able to transfer your booking to another NCW Creative Writing Course subject to availability and payment of any difference in the fees due. Where we agree to the transfer and the fee for the new booking is less than the fee for the original booking, we will refund you the difference less an administration charge of £50. Our standard cancellation terms (see above) will apply to the new booking. Please note that we can only transfer a booking to a course or retreat within the same calendar year, and that once a booking is transferred we are unable to offer further transfers.
Changes to the programme
NCW reserves the right to make changes to the advertised programme and tutors. We always endeavour to replace tutors with someone of similar experience, and to give you as much notice as possible. On very rare occasions we may need to cancel a course; in this case we will offer you an alternative course or return all of the fee paid. Please note that where we have to change tutors, you do not have additional rights of cancellation and our standard terms still apply.
Conduct and safety
NCW courses rely on a supportive environment that depends on tolerance and understanding of all participants and tutors and their creative work. We therefore ask that you are thoughtful and respectful of the other writers and help foster an atmosphere conducive to creativity. NCW reserves the right to refuse a place and / or to exclude from a course any writer who, in the judgement of the Chief Executive behaves in an abusive or disruptive manner or engages in any discriminatory conduct. No refund will be given if exclusion is made for these reasons.
Writer’s Toolkit Online
When enrolling on a Writer’s Toolkit Online course you agree to the following terms and conditions:
Full refunds can only be issued for Writer’s Toolkit Online courses if:
- You have requested the refund within 14 days of purchasing and;
- You have not accessed more than 5 chapters of the course.
After the 14 day period you may be provided with credit on your account which can be used to enrol on a different course. Provision of credit is at the discretion of the National Centre for Writing and requires you to have not accessed more than 5 chapters of the course.
Comments and complaints
While NCW make every effort to maintain high standards and provide high-quality experiences for all writers, you may want to offer comments or make a complaint. At the end of every course you will be given the opportunity to provide feedback through our evaluation form, but if you feel this is not sufficient, you may wish to make a formal complaint. Note that all complaints should be made in writing, and we ask that you notify us within ten working days of the end of your course.
The contract between you and NCW is governed by English law.
Changes to terms
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you have any questions, concerns, or comments about our Terms please contact us.