COVID-19 updates

Update: 23 April 2021

COVID -19 Visiting Guidelines for Provenance at Norfolk & Norwich Festival 2021

National Centre for Writing is dedicated to ensuring the safety of our staff, partners, performers and visitors during the COVID-19 outbreak. As such, we have implemented various measures in line with government guidance, to ensure that your visit to the magnificent Dragon Hall is as safe and enjoyable as possible. Please familiarise yourself with our precautionary measures ahead of your visit:

The venue’s capacity has been largely reduced, and all seating in the Great and Weston Hall will be socially distanced with a metre between each seat. The maximum capacity for each viewing will be capped at 30.

Our duty and volunteer team will all be wearing appropriate PPE (face covering or visors) and additional sanitisation points have been added throughout the space.

On arrival, guests will queue socially distanced down the front of Dragon Hall on King Street, and will be admitted one at a time by a member of staff. If you are attending within a ‘bubble’, you will still be admitted one at a time but will be able to meet up again once inside the building.

Adults must wear face coverings (unless medically exempt) during your time in the venue.

A member of the duty team will take your name, postcode and telephone contact for Track and Trace on arrival, or you can scan our venue QR code using the governments track and trace app. Please ensure these details are up to date, they will be processed in line with our privacy policy.

If you or anyone in your ‘bubble’ develops Coronavirus symptoms or have been asked to self-isolate you must not attend Dragon Hall. Please email the Norfolk & Norwich Festival box office if you are unable to attend for these reasons.

You will notice signage indicating a one way system, hand sanitising stations and social distancing requirements. Please follow our guidelines to ensure the safety of our colleagues and other audience members. You will enter from the Old Barge Door on King Street (opposite the Grasshopper Shop) and exit via the St Ann’s Lane ramp entrance.

Windows will be open in the Great Hall to increase ventilation.

Toilets are available. Some cubicles are marked as not in use to ensure social distancing between stalls, and customers are requested to be considerate and to follow social distancing, with one ‘bubble’ entering at a time. Disabled toilets are available on both floors.

Our cloakroom storage will not be accessible, but you will be able to take your belongings into the Great and Weston Halls.

The duty team will be undertaking full sanitisation of seats, handrails, doors and all other contact points in between viewings.

Audience members will be issued with e-tickets, and box office staff will have your names on their booking lists.

There will be no refreshments or food available at Dragon Hall.

We cannot permit late arrivals and there is no on the door entry without booking in advance.

If you have any further questions about our COVID Safety measures, or about the venue, please contact us at or call 01603 877177 between our working hours of 9am – 5pm BST, Monday to Friday.

Update: 17 March 2020

Our priority is the health and well-being of our audiences, our staff and the fantastic writers and translators we work with year-round. During this evolving situation please refer to the What’s On section of our website for updates on all event/workshop and tour cancellations/postponements. If you have made a booking with us for an event in the coming weeks/months we will contact you via email with an update. All online courses will continue as planned.

We have a fantastic digital creative programme and during these tough times we have lots of free online resources to keep us all creative and connected. Do have a look and share your thoughts with us @WritersCentre on Twitter and Instagram, or over on Facebook. It’s great to hear how people are getting on with their writing and now seems as good a time as any to get writing!

We’ll continue to share new digital content – articles, interviews, news, reading lists and writing prompts – via our newsletter so please make sure you are signed up.

Cancellations and refunds

We have been in touch with ticket holders for events which have been cancelled to offer the choice of a full refund, a credit note on our system or to convert a ticket into a donation. If you have not received an email about your booking or have any questions, please email or call 01603 877177.

If you are awaiting information on a refund for the City of Literature strand of Norfolk & Norwich Festival 2020, please contact the Festival team directly.

Our regular Terms & Conditions apply for our online creative writing courses.

Working hours and contact

The NCW team are working remotely from home until further notice and can be contacted directly by email. Due to child care and other commitments, some may be working reduced or alternative hours – please bear with us and we will do our best to respond to you as quickly as possible.

All general queries can be sent to or you may call us on 01603 877177. These are manned Monday – Friday, 9am to 5pm. We are also available on our social media channels.

COVID-19 information

Government announcements, advice and resources –

Arts Council England –